3/3 - I am an idiot when it comes to depop (good ending)
This feels like... important to make public because 1) important to cover my ass in the case this seller makes a callout (i doubt it) and 2) to talk about lessons learned from depop because I can be stupid and too nice! I'm not going to bring up the sellers name bc 1) the shop no longer exists, and 2) I don't want to send them any hate, something could've happened who knows.
The TLDR: Brenna was way to patient when it comes to depop and almost lost a lot of money over my DREAM DREAM DREAM DISO. But I got my money back.
The more detailed version...
I was trying to find my dream piece on a whim for christmas, as I usually spend a stupid amount on dream pieces (the pink and white alba rosa was my 2023 xmas gift to myself). Well, I found someone selling it on depop, and I made a depop account!! I actually am herabibi on there. Yes, that is me. I reached out to the seller, I purchased the piece, and I waited for my shipping e-mail.
Well, I got it from depop saying it shipped but there was no tracking number, I figured maybe because I was purchasing from a seller in europe (based on the face I paid in euros) that it might not have one. That's wrong I've learned you need to be bitchy for a tracking number. You actually are supposed to get one in 5 days, and if you don't, go put in a ticket.
Then it just... was a waiting game. It never came, and I checked the sellers page to see if there were new reviews because they were selling things and they had positive reviews. Then, life happened last month and I totally forgot to check, come to today and I think, hm, what happened? The seller's page didn't exist anymore. Not like I was blocked, I went on my work computer and checked and yep, it was gone.
So I was like... can I get a refund? To which I tried on the app and the app was like "well, if it's more than 30 days and you used the depop payment, you can't.". So I decided to ... put in a ticket!
And let me tell you, I put in tickets for our work vendors and they respond pretty fast, 24-48 hours. Elle from depop got back to me in like... 5 minutes. I was lucky because the seller never provided depop the tracking number, I was still under buyer protection. Elle let me know that in the future, I need to put in a ticket after 5 days. (I totally did admit in the e-mail I was too patient...). So the great news is: I get a refund (but since it was international not a full refund... but I only lost out on 30 bucks.
So chat... what did Brenna learn from this?
- You are supposed to get a tracking number.
- You need to be ok with being pushy to get the tracking number
- If you use depop pay you should not be patient and wait a bajillion months. (I bought this at the end of Nov... it is March lol)
- Depop has probably the fastest response time I've ever seen... amazing.
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